Overview

At NuHo LLC, we strive to provide the utmost satisfaction with our products and services. However, please note that all sales are final, and we do not offer refunds on any purchases. We understand that every customer’s situation may differ, but we kindly ask for your understanding in this matter.

Additionally, in compliance with health and safety regulations, we cannot accept exchanges or returns on any used products. It is essential to thoroughly inspect your purchase upon arrival to ensure its quality and adherence to your expectations.

We are committed to addressing any concerns or issues you may have with your order promptly. If you believe there is a manufacturing defect or a mistake on our part, please reach out to our customer service team within 5 hours of receiving your purchase. We will work diligently to find a satisfactory resolution.

Your satisfaction is our top priority, and we appreciate your cooperation and understanding regarding our no refund and no exchange policy. Should you have any questions or need further assistance, please don’t hesitate to contact our customer service team.

Note: This refund policy is subject to change without prior notice.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shopnuho.com and send your item to: 1412 W Waters Ave Ste 207 Tampa, FL 33604.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 1412 W Waters Ave Ste 207 Tampa, FL 33604.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@shopnuho.com for questions related to refunds and returns.